Privacy Policy

Your privacy matters to us at awelonariq

Last updated: March 15, 2025

About This Privacy Policy

This Privacy Policy explains how awelonariq ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our financial forecasting services and visit our website at awelonariq.com.

We're committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Australian Consumer Law. This policy applies to all personal information we collect about you, whether you're a visitor to our website, a participant in our learning programs, or someone who uses our financial forecasting services.

We believe in transparency. This policy is written in plain English so you can easily understand how we handle your personal information.

By using our services or providing us with your personal information, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you don't agree with any part of this policy, please don't use our services or provide us with your personal information.

Information We Collect

We collect various types of personal information to provide you with our financial forecasting services and educational programs. Here's what we typically collect:

  • Contact information including your name, email address, phone number, and mailing address
  • Financial information relevant to forecasting services, such as business revenue data and financial goals
  • Professional information including your job title, company name, and industry sector
  • Technical information like IP addresses, browser type, and device information when you visit our website
  • Learning progress and assessment results from our educational programs
  • Communication records including emails, support tickets, and feedback you provide

We collect this information directly from you when you register for services, fill out forms, or communicate with us. We also collect some information automatically through cookies and similar technologies when you use our website.

We may also receive information about you from third parties, such as referral partners or professional networks, but only where you've given them permission to share your information with us.

How We Use Your Information

We use your personal information for several specific purposes, all related to providing you with high-quality financial forecasting services and educational opportunities:

  • Delivering our financial forecasting services and generating personalized reports
  • Administering your participation in our learning programs and tracking your progress
  • Communicating with you about services, updates, and educational opportunities
  • Processing payments and maintaining accurate billing records
  • Improving our services based on your feedback and usage patterns
  • Complying with legal obligations and regulatory requirements
  • Protecting against fraud and ensuring the security of our systems

We never use your financial data for purposes other than providing you with forecasting services. Your business information stays confidential and is never shared with competitors or used for our own commercial advantage.

We may also use aggregated, de-identified information for research and analysis to improve our services. This information cannot be used to identify you personally and helps us understand industry trends and user preferences.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We're committed to helping you exercise these rights easily and promptly.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.

Correct Your Information

If any of your personal information is incorrect or incomplete, you can ask us to update or correct it.

Delete Your Information

You can request that we delete your personal information, subject to certain legal and contractual requirements.

Restrict Processing

You can ask us to limit how we use your personal information in certain circumstances.

To exercise any of these rights, simply contact us using the details provided at the end of this policy. We may need to verify your identity before processing your request, but we'll make this as simple as possible.

If you're not satisfied with how we handle your privacy concerns, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

How We Protect Your Information

We take the security of your personal information seriously and have implemented multiple layers of protection to keep your data safe:

  • Industry-standard encryption for data transmission and storage
  • Secure servers located in Australian data centers with 24/7 monitoring
  • Regular security assessments and penetration testing
  • Strict access controls limiting who can view your personal information
  • Employee training on privacy and data security best practices
  • Secure backup systems to prevent data loss

While we implement robust security measures, no system is 100% secure. We regularly review and update our security practices to protect against emerging threats and vulnerabilities.

We'll notify you promptly if we become aware of any unauthorized access to your personal information that could result in serious harm.

You can also help protect your information by using strong passwords, keeping your login credentials confidential, and logging out of your account when you're finished using our services.

Information Sharing and Disclosure

We don't sell or rent your personal information to third parties. However, we may share your information in specific circumstances:

  • With service providers who help us deliver our services, such as payment processors and cloud hosting providers
  • With professional advisors including lawyers, accountants, and auditors
  • When required by law or to comply with legal processes
  • To protect our rights, property, or safety, or that of our users or the public
  • In connection with a business transfer, merger, or acquisition

When we share information with service providers, we require them to protect your information and use it only for the purposes we specify. We have written agreements in place that require them to maintain the same level of data protection that we provide.

We may also share aggregated, de-identified information that cannot be used to identify you personally. This might include industry benchmarks or general usage statistics.

We'll never share your financial forecasting data with competitors or use it for purposes other than providing you with our services.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide you with our services and comply with our legal obligations. Here's how long we typically retain different types of information:

  • Financial forecasting data: Retained for the duration of your service agreement plus 7 years for compliance purposes
  • Learning program records: Kept for 5 years after program completion to provide ongoing support and certification verification
  • Communication records: Maintained for 3 years for quality assurance and dispute resolution
  • Marketing preferences: Kept until you unsubscribe or request deletion
  • Website usage data: Automatically deleted after 26 months

When we no longer need your personal information, we securely delete or anonymize it. This process includes removing data from our active systems, backups, and any third-party services we use.

You can request early deletion of your personal information at any time, though we may need to retain some information to comply with legal requirements.

If you stop using our services, we'll begin the data deletion process according to the timeframes outlined above, unless you specifically request immediate deletion.

Cookies and Website Technology

Our website uses cookies and similar technologies to improve your experience and help us understand how our site is used. Here's what you should know:

We use different types of cookies for various purposes:

  • Essential cookies that are necessary for the website to function properly
  • Performance cookies that help us understand how visitors interact with our site
  • Functionality cookies that remember your preferences and settings
  • Marketing cookies that help us show you relevant content and measure campaign effectiveness

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

We also use web analytics tools to understand website usage patterns. This information is aggregated and helps us improve our services and user experience.

Our website may contain links to third-party websites. This privacy policy doesn't apply to those sites, and we recommend reviewing their privacy policies before providing any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you in several ways:

  • By email if you have an account with us
  • Through a prominent notice on our website
  • Via our regular communication channels

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last updated" date at the top of this policy indicates when it was most recently revised.

Significant changes will include a 30-day notice period before they take effect, giving you time to review the updates and contact us with any questions.

Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes. If you don't agree with the revised policy, you can discontinue using our services or contact us to discuss your concerns.

Questions About Your Privacy?

We're here to help with any privacy-related questions or concerns. Our team is committed to addressing your inquiries promptly and thoroughly.

Email: support@awelonariq.com
Phone: +61 416 045 506
Address: 100 St Kilda Rd, Melbourne VIC 3004, Australia

Our privacy team typically responds to inquiries within 2 business days. For urgent privacy concerns, please call us directly.